Clare A Wood pty ltd

Effective Date: July 2026

Welcome to https://clarewood.com/ (Site).

This Site is owned and operated by Clare Wood ABN:46651295948, ACN:651295948 trading as Clare A Wood Pty Ltd (referred to in these terms as “Clare Wood”, “we”, “us”, and “our”). Please take the time to read the terms of use that apply to your use and enjoyment of our Site and the content made available to you via our Site and our social media channels (“Terms”). These Terms, together with our Privacy Policy, apply to all Site visitors, subscribers, customers, and other users of the Site (“user”, “you” and “your”).

Artificial Intelligence and Technology Tools

We may use artificial intelligence tools, automation tools, software platforms, analytics tools, transcription tools, content generation tools, customer relationship management systems, payment processors, scheduling tools, email marketing platforms, and other third-party technology providers to operate our business, improve our services, create content, manage communications, and support our clients and customers.

Where we use AI or automation tools, we aim to use them responsibly and with appropriate human oversight. However, you acknowledge that AI-assisted content, summaries, suggestions, templates, calculations, examples, or outputs may contain errors, omissions, outdated information, or inaccuracies. Any AI-assisted content provided through our Site, emails, social media, products, programs, or services is general in nature only and should not be relied upon as personalised business, financial, taxation, investment, accounting, legal, or professional advice.

You must not submit sensitive personal information, confidential business information, third-party personal information, passwords, payment details, health information, or any information you are not authorised to share through our Site, forms, chat functions, surveys, or digital tools unless we specifically request that information and it is necessary for the relevant product or service.

We do not guarantee that any AI-assisted tool, feature, recommendation, content, or output will be accurate, complete, secure, uninterrupted, error-free, or suitable for your particular circumstances.

Data, Privacy and Third-Party Platforms

Your use of our Site is also governed by our Privacy Policy. Our Privacy Policy explains how we collect, hold, use, disclose, store, and protect personal information, including information collected through forms, purchases, downloads, email marketing, cookies, analytics, advertising pixels, webinar registrations, social media interactions, and third-party platforms.

We may use third-party providers to help us deliver our Site, products, services, events, emails, payments, downloads, courses, client communications, analytics, marketing, and business operations. These providers may process or store information in Australia or overseas.

While we take reasonable steps to work with reputable providers and protect the information we handle, no website, platform, software, AI system, payment gateway, email system, or internet transmission is completely secure. You provide information to us at your own risk.

Cookies, Pixels and Analytics

Our Site may use cookies, analytics tools, tracking pixels, advertising technologies, and similar tools to understand how visitors use our Site, improve user experience, measure marketing performance, deliver relevant content, and run advertising or remarketing campaigns.

You can usually disable cookies through your browser settings. However, some parts of our Site may not work properly if cookies are disabled.

Email Marketing and Communications

If you subscribe to our mailing list, download a free resource, register for a webinar, purchase a product, book a call, attend an event, or otherwise provide your details to us, we may send you emails or other communications where we have your consent or are otherwise permitted by law to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the relevant email or by contacting us. We will take reasonable steps to process unsubscribe requests in accordance with applicable laws.

You acknowledge that some non-marketing communications may still be necessary, including emails about purchases, bookings, services, payment matters, client access, legal updates, or administrative matters.

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection you may have under the Australian Consumer Law or any other applicable law that cannot legally be excluded, restricted, or modified.

To the maximum extent permitted by law, our liability for any breach of a consumer guarantee or other non-excludable right is limited, at our option, to the resupply of the relevant product or service, payment of the cost of having the product or service supplied again, repair, replacement, or refund, as applicable and as permitted by law.

Digital Products

Where you purchase or download a digital product, including a guide, workbook, template, checklist, spreadsheet, audio, video, course, masterclass, training, resource, or other downloadable or online material, you are granted a personal, non-exclusive, non-transferable licence to access and use that digital product for your own personal or internal business purposes only.

You must not copy, share, sell, distribute, reproduce, modify, publish, license, upload, transmit, create derivative works from, or commercially exploit any digital product without our prior written consent.

Except where required under Australian Consumer Law or another applicable law, digital product purchases are final once accessed, downloaded, delivered, or made available to you. If you believe a digital product is faulty, incorrectly supplied, inaccessible, or not as described, please contact us so we can assess the issue and provide an appropriate remedy where required.

No Professional Advice

All content provided by Clare Wood, whether through our Site, podcast, emails, social media, free resources, paid products, programs, events, coaching, speaking, downloads, or other communications, is general in nature only.

Nothing we provide should be taken as personalised financial advice, taxation advice, accounting advice, investment advice, legal advice, psychological advice, or any other form of regulated professional advice. We do not take into account your full personal, financial, legal, taxation, business, or commercial circumstances unless this is expressly agreed in a separate written services agreement.

Before acting on any information we provide, you should consider whether it is appropriate for your circumstances and seek independent advice from your accountant, tax agent, lawyer, licensed financial adviser, or other suitably qualified professional.

Earnings, Profit and Results Disclaimer

We may share examples, case studies, testimonials, client stories, business results, revenue figures, profit improvements, financial outcomes, or personal experiences for educational, promotional, or illustrative purposes.

You acknowledge that individual results vary. Your results will depend on many factors, including your business model, market, pricing, offer, experience, implementation, financial position, team, capacity, industry, economic conditions, client demand, and other factors outside our control.

We do not guarantee any particular financial outcome, profit result, revenue increase, business growth, cashflow improvement, personal result, or level of success from using our Site, products, programs, services, content, or recommendations.

Testimonials and Reviews

Where we publish testimonials, reviews, client stories, screenshots, or examples, these are provided for illustration only and do not guarantee that you will achieve the same or similar outcome.

If you provide a testimonial, review, comment, message, screenshot, image, video, audio, or other content to us, you give us permission to use, reproduce, edit for clarity, publish, display, and share that content for promotional, educational, or business purposes, unless you expressly tell us otherwise in writing.

We will take reasonable steps not to alter testimonials in a way that changes their meaning or makes them misleading.

User Content and Submissions

If you submit comments, reviews, questions, feedback, files, screenshots, business information, financial information, worksheets, forms, or other material to us or through our Site, you warrant that:

• you own or have permission to provide that material;

• the material does not infringe another person’s rights;

• the material is accurate to the best of your knowledge;

• the material does not contain unlawful, defamatory, abusive, discriminatory, misleading, confidential, or harmful content; and

• you have the right to provide any personal information or third-party information included in the material.

We may remove, refuse, moderate, or edit user-submitted content where we reasonably consider it necessary to protect our business, our community, our legal obligations, or the rights of others.

Prohibited Use

You must not use our Site, content, products, services, downloads, community spaces, forms, or platforms to:

• breach any law or regulation;

• infringe our intellectual property rights or the rights of another person;

• scrape, copy, extract, mine, harvest, or reproduce our content, data, systems, or materials;

• use our content to train, prompt, develop, or improve any AI model, chatbot, automation system, or competing product without our written consent;

• upload viruses, malware, harmful code, or other malicious technology;

• interfere with the security, performance, or operation of our Site or systems;

• attempt to gain unauthorised access to our accounts, systems, platforms, or data;

• send spam or unsolicited communications;

• impersonate another person or business;

• submit false, misleading, defamatory, abusive, threatening, discriminatory, or unlawful content;

• publish private information about another person without authority; or

• use our Site or content in a way that damages our reputation or business.

Payments, Payment Plans and Failed Payments

You agree to pay all fees, charges, deposits, instalments, and other amounts when due.

Where you purchase a product or service using a payment plan, you are responsible for completing all payments in that plan unless otherwise agreed in writing or unless a remedy is required by law.

If a payment fails, is declined, or is overdue, we may contact you to arrange payment. We may suspend or restrict access to the relevant product, service, program, resource, or booking until payment is made. We may also recover reasonable costs incurred as a result of late, failed, or dishonoured payments, where permitted by law.

Cancellations and Rescheduling

Cancellation, rescheduling, refund, suspension, and transfer rights may vary depending on the product or service purchased and may be set out in a separate services agreement, proposal, checkout page, booking page, invoice, or program terms.

If you need to cancel or reschedule a booking, session, service, event, or program, you must notify us as soon as possible. We may charge a cancellation fee or rescheduling fee where this has been clearly disclosed to you and is reasonable in the circumstances.

If we need to cancel or reschedule a service, session, event, or program, we will take reasonable steps to provide an alternative date, replacement service, credit, or refund for the portion not provided, as appropriate and subject to applicable law.

Third-Party Links and Platforms

Our Site, emails, social media, products, services, and resources may contain links to third-party websites, platforms, tools, payment processors, software, social media channels, videos, podcast platforms, or other resources.

We are not responsible for the content, privacy practices, security, accuracy, availability, performance, or policies of third-party websites or platforms. Your use of third-party platforms is subject to their own terms and policies.

Website Availability and Security

We aim to keep our Site available and secure, but we do not guarantee that it will be uninterrupted, error-free, virus-free, secure, current, or available at all times.

We may update, change, suspend, restrict, or discontinue any part of our Site, products, services, content, or functionality where reasonably necessary, including for maintenance, security, business, legal, or operational reasons.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, consequential, special, exemplary, or economic loss, loss of profit, loss of revenue, loss of opportunity, loss of goodwill, loss of data, business interruption, or other loss or damage arising from or connected with your use of our Site, products, services, content, digital products, downloads, emails, social media, or third-party platforms.

This limitation does not exclude any rights, guarantees, remedies, or protections that cannot be excluded under Australian Consumer Law or any other applicable law.

Indemnity

You agree to indemnify us against any loss, damage, liability, claim, cost, or expense, including reasonable legal costs, arising from your breach of these Terms, misuse of our Site or content, infringement of our intellectual property rights, unlawful conduct, or breach of another person’s rights.

Your liability under this indemnity is reduced to the extent that the loss or damage was caused or contributed to by our negligence, wilful misconduct, or breach of law.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Site, products, services, technology, legal obligations, or operational needs.

Where changes are material, we will take reasonable steps to notify users, such as by updating the effective date on this page or providing notice through our Site or email list. Your continued use of our Site after updated Terms are published means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of Queensland, Australia.

If a dispute arises, we ask that you contact us first so we can attempt to resolve the matter in good faith. If the dispute cannot be resolved, the parties submit to the exclusive jurisdiction of the courts of Queensland, Australia.